Privacy Policy of the VIGO website and tablet computer app

Our priority is your privacy and security of your Personal Data collected through webpage vigo.health and tablet computer application VIGO, supported by your compliance with this Privacy Policy. This Privacy Policy describes how we collect, store and use your Personal Data, that is shared with us when visiting our website or signing up to use our App. In order to receive additional information about your Personal Data, the purposes and the parties the Data is shared with, contact the Owner.

Data Controller and Owner

VIGOBOT, SIA
Zirnu iela 21-10, Cesis, LV-4101, Latvia
info@vigo.health

For purposes of this Privacy Policy the following terms shall be defined:

“App” – refers to any downloadable mobile, tablet or computer software owned or operated by VIGOBOT, SIA. References to “App” include any and all audial, visual, functional content and features available through each such application.

“VIGO” “We” or “Us” – refer to VIGOBOT, SIA and any of  our officers, managers, owners and employees, contractors and agents currently in legal relationship with VIGOBOT, SIA. To the extent applicable through legal agreements the term also refers to our affiliates, service providers and licensors, and their officers, managers, owners and employees.

“Content” – any and all information visual, audial or textual and any other content provided by VIGO through software applications, websites and any other channel owned by VIGOBOT, SIA. Including photos, videos, chat conversations and other information available by Our Services.

“Services” – refers collectively to any and all Websites, Applications and Content provided and managed by VIGOBOT, SIA, including any related services software, hardware and technology used to provide the foregoing.

“Users” – meaning all the parties directly  involved in accessing and utilizing any of the Services. References to “access” and/or “use” of the Services (and any variations thereof) include the acts of accessing or browsing the Services, and accessing or using the Content.

BY ACCESSING THIS PLATFORM OR COMMUNICATING WITH US, YOU FULLY CONSENT TO  THE TERMS AND PRACTICES REGARDING USE OF YOUR DATA DESCRIBED IN THIS PRIVACY POLICY. IF YOU WISH TO WITHDRAW YOUR CONSENT, YOU NEED TO STOP ACCESSING THIS PLATFORM AND TERMINATE YOUR SUBSCRIPTION TO OUR PRODUCT.

Communication about your health

By signing up to use VIGO Services, you consent to us processing your physical and mental health data and tracking your rehabilitation progress. You consent to us communicating your progress and current health status via e-mail, push notification in the application, telephone or any other means found necessary by us. You have the right to restrict how we contact you by communicating us via info@vigo.health

If you are receiving VIGO’s Services through your employer or his health plan, we will not share any information about your health, rehabilitation progress with your employer or his health plan. We may send a de-identified information to your employer, insurance company or health plan for billing purposes.

We may send identifiable information to your provider of non-employer  insurance plan for billing purposes if you are receiving VIGO’s Services through your healthcare provider, non-employer insurance company or medical care service provider.

Types of Data collected

Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.

The Personal Data may be freely provided by the User, or collected automatically when using this Application.

Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.

Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

Information You Provide to Us

We collect and store information that you provide directly to us, including when you register for the App, create a profile, submit information and updates about your condition, when you update your e-mail preferences, respond to a survey, contact us with questions or comments, or provide other feedback.

We will not ask for or request sensitive information such as government identifiers, or financial information, except in connection with payments. Please do not provide this information to us, including through e-mails, feedback forms or otherwise.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention period

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the Data. The Data is kept until User or any other included party closes the account and stops using our Services.  In some instances Data may be kept after closing of the User’s account, for example:
Stored securely  on our backup recovery system servers;
To protect our legal interests or comply with any binding legal requirements;

The use of the collected Data

The Personal Data used for each purpose is outlined in the specific sections of this document. We may use any of the information we collect to:

  • allow us to operate our Services, including payment processing, administration, internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • manage your access to our Services;
  • send you information that enables you to use our Services;
  • contact you directly about activity on your account;
  • create reports for our affiliates, licensors, service providers and Users or prospective Users that may include aggregate information about the use of various aspects of the Services;
    comply with laws and regulations;
  • carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including billing and collection;
  • notify you about changes to our Services;
  • protect the integrity and maintain the security of our Services, including secured areas of the App or Website;
  • in any other way that we describe when you provide the information; and
  • for any other purpose for which you may provide consent.

Permissions asked by this Application

This Application may ask for some permissions allowing it to perform actions with the User’s e-mail and to retrieve information, including Personal Data, from it.
The permissions asked are the following:

Basic information

By default, this includes certain User’s Data such as id, name, picture, gender, e-mail, phone number and their locale accessed through User’s IP. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.

The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address, cookies or any other).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

This Application does not support “Do Not Track” requests.

To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.