Privacy Policy

Our priority is your privacy and security of your Personal Data collected through our website and tablet computer application VIGO, supported by your compliance with this Privacy Policy. This Privacy Policy describes how we collect, store and use your Personal Data, that is shared with us when visiting our website or when signing up to use our App. In order to receive additional information about your Personal Data, the purposes and the parties your Data is shared with, contact the Data Controller.

Data Controller

Name: Vigo Health, SIA, Reg. No 44103119060

Address: Kronvalda blvd. 4, Riga, LV-1010, Latvia

Email: info[at]

For purposes of this Privacy Policy the following terms shall be defined:

“App” – refers to any downloadable mobile, tablet or computer software owned or operated by Vigo Health, SIA. References to “App” include any and all audial, visual, functional content and features available through each such application.

“VIGO” “We” or “Us” – refer to Vigo Health, SIA and any of  our officers, managers, Data Controllers and employees, contractors and agents currently in legal relationship with Vigo Health, SIA. To the extent applicable through legal agreements the term also refers to our affiliates, service providers and licensors, and their officers, managers, Data Controllers and employees.

“Content” – any and all information visual, audial or textual and any other content provided by VIGO through software applications, websites and any other channel owned by Vigo Health, SIA. Including photos, videos, chat conversations and other information available by Our Services.

“Services” – refers collectively to any and all Websites, Applications and Content provided and managed by Vigo Health, SIA, including any related services software, hardware and technology used to provide the foregoing.

“Users” – meaning all the parties directly  involved in accessing and utilizing any of the Services. References to “access” and/or “use” of the Services (and any variations thereof) include the acts of accessing or browsing the Services, and accessing or using the Content.


The purpose of this Policy 

Data is any personal information, which is collected, analysed and stored by Us via Our website or the App, which can be used to identify you as a natural person.  

This Privacy Policy is intended for safety and security of personal data of legal entities and natural persons. Scope of this Policy:

  • Protecting the personal data of Our mobile App VIGO Users (natural persons or legal entities that have purchased the App and natural persons which use the App);
  • Protecting legal interests of Our website visitors.

Regarding analysis of specific data third party services (user data analytics) may be attracted to collect and analyse pseudonymised User data. 

Communication about your health

By signing up to use VIGO Services, you consent to us processing your physical and mental health data and tracking your rehabilitation progress. You consent to us communicating your progress and current health status via email, push notification in the application, telephone or any other means found necessary by us. You have the right to restrict how we contact you by communicating us via info[at]

If you are receiving VIGO’s Services through your employer or his health plan, we will not share any information about your health, rehabilitation progress with your employer or his health plan. We may send de-identified information to your employer, insurance company or health plan for billing purposes.

We may send identifiable information to the provider of your non-employer  insurance plan for billing purposes if you are receiving VIGO’s Services through your healthcare provider, non-employer insurance company or medical care service provider.

Types of Data collected

Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.

The Personal Data may be freely provided by the User, or collected automatically when using this Application.

Any use of Cookies – or of other tracking tools – by this Application or by the Data Controller of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.

Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Data Controller.

Information You Provide to Us

We collect and store information that you provide directly to us, including when you register for the App, create a profile, submit information and updates about your condition, when you update your email preferences, respond to a survey, contact us with questions or comments, or provide other feedback. We also collect usability information and rehabilitation progress data you provide to Us by using Our App.

We will not ask for or request specific sets of sensitive information such as government identifiers, or financial information, except in connection with payment processing. Please do not provide this information to us, including through emails, feedback forms or otherwise.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Data Controller. The updated list of these parties may be requested from the Data Controller at any time.


The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller at hello[at]

Retention period

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document,.The User can always request suspension or removal of Data via contacting the Controller at hello[at] The Data is kept until the User or any other included party closes the account and stops using our Services.  In some instances pseudonymised Data may be kept for one year after closing of the User’s account, for example:

Stored securely  on our backup recovery system servers for analytical purposes;

Stored securely to protect our legal interests or comply with any binding legal requirements;

Stored securely within systems of third party service providers for the agreement or legally required period;

Stored securely while there is any judicial commitment to storage or analysis of the data. 

The use of the collected Data

The Personal Data used for each purpose is outlined in the specific sections of this document. We may use any of the information we collect to:

  • identify the User;
  • prepare User agreement and invoices;
  •  customize the Application to physical and mental condition of the User;
  • inform the User upon any changes in the App;
  • for purposes of business planning and analytics;
  • to prepare User progress reports;
  • comply with any binding legal acts;
  • ensure User access to the App;
  • contact the User about activity within the App;
  • allow us to operate our Services, including payment processing, administration, internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • manage your access to our Services;
  • send you information that enables you to use our Services;
  • contact you directly about activity on your account;
  • create reports for our affiliates, licensors, service providers and Users or prospective Users that may include aggregate information about the use of various aspects of the Services;
    comply with laws and regulations;
  • carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including billing and collection;
  • notify you about changes to our Services;
  • protect the integrity and maintain the security of our Services, including secured areas of the App or Website;
  • in any other way that we describe when you provide the information; and
  • for any other purpose for which you may provide consent.

Permissions asked by this Application

This Application may ask for some permissions allowing it to perform actions with the User’s email and to retrieve information, including Personal Data, from it.

The permissions asked are the following:

Basic information about the user

By default, this includes certain User’s Data such as id, name, picture, gender, email, phone number and their location accessed through User’s IP. Certain connections of the User, such as personal information of some family members, if the User agrees to it. If the User has made more of their Data public, more information will be available.

Sensitive Data

Emotional and physical health and disability data collected before submitting the User application and signing up for use of the App. 

Usage data collected while using the App and accessing Our website.

Rehabilitation progress data collected while using the App for the purpose of progress report. 

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.

The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address, cookies or any other).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

This Application does not support “Do Not Track” requests.

To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

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